Crown Marble & Granite (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website, how we use it, when we may share it, and the choices available to you.
This policy applies to information collected through our website, including contact forms, estimate request forms, direct email or phone communication, Google-based booking links, Google Analytics, and Google reCAPTCHA. Google Analytics helps website owners understand usage patterns, and reCAPTCHA is used to help protect forms from spam and abuse.
Information We Collect
We may collect personal information you choose to provide, including:
- name
- email address
- phone number
- province or general location
- project details, material interests, and other information submitted through a contact or estimate request form
- information you share when contacting us by email or phone
We may also collect limited technical information automatically through website tools and services, such as:
- IP address
- browser and device information
- pages visited and general site usage data
- security-related information used to detect spam or misuse
We do not collect or process payments through our website.
How We Use Your Information
We use personal information to:
- respond to inquiries and estimate requests
- communicate with you about your project or appointment
- provide customer service and follow-up
- improve website performance and user experience
- protect the site from spam, fraud, or misuse
- meet legal, regulatory, or business recordkeeping obligations
If you choose to receive marketing communications from us in the future, we would use your contact information for that purpose only in accordance with applicable Canadian anti-spam requirements, including consent and unsubscribe rights.
Google Analytics
Our website may use Google Analytics to help us understand how visitors use the site, such as which pages are visited and how users navigate through the website. Google explains that Analytics may collect information such as pages viewed, approximate location, browser information, and identifiers associated with devices or browsers.
This information helps us improve website content, layout, and performance.
Google reCAPTCHA
Our website may use Google reCAPTCHA to help prevent spam and automated abuse on forms. According to Google, reCAPTCHA works by analyzing interactions and may collect hardware and software information, such as device and application data, to support security functions.
Booking and Third-Party Services
Our website may link to third-party services, including Google-based booking tools, maps, or other external platforms. When you use those services, your information may also be handled according to the privacy practices of that third party.
We may also rely on trusted service providers who help us operate the website or support our business, such as hosting providers, website developers, analytics providers, or technical support services. We only share information with such providers where reasonably necessary for them to perform services on our behalf.
We do not sell or rent your personal information.
Cookies and Website Technologies
Our website may use cookies or similar technologies to support functionality, analytics, and security. Cookies may help us understand site traffic, improve user experience, and protect forms from abuse.
You can manage cookies through your browser settings. Disabling cookies may affect how some parts of the site function.
Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining business records, meeting legal obligations, and resolving disputes. Canadian privacy guidance under PIPEDA emphasizes retaining personal information only as long as needed and then securely deleting, destroying, or anonymizing it.
Security
We take reasonable administrative, technical, and physical measures to protect personal information from loss, theft, unauthorized access, disclosure, copying, use, or modification.
While we take security seriously, no website or electronic transmission can be guaranteed to be completely secure.
Your Choices and Rights
You may contact us at any time to:
- ask what personal information we may have about you
- request correction of inaccurate information
- request deletion of information where appropriate
- withdraw consent to certain uses of your information, subject to legal or contractual limits
- opt out of future marketing communications
Canadian privacy guidance expects organizations to make privacy practices understandable and accessible, and to provide individuals with access to their personal information upon request.
Contact Us
If you have questions about this Privacy Policy or about how your personal information is handled, please contact us:
Crown Marble & Granite
Phone: 416-655-8255
We may update this Privacy Policy from time to time to reflect changes to our website, services, or legal obligations. Any updated version will be posted on this page with a revised effective date or last updated date.