Frequently Asked Questions

Appointments are recommended so we can prepare and give you focused time. Walk-ins are welcome when available, but booking is the best experience.

We’ll review your project goals, show you material options, discuss edge profiles and finishes, and explain next steps. If you have measurements, drawings, or photos, bring them.

Yes. You can submit a Request an Estimate online, and we’ll follow up to confirm details. For best accuracy, final pricing is confirmed after measurements/templating.

If you have them: rough measurements, photos of the space, cabinet layout, sink/cooktop specs, and any inspiration images. If not, no problem—we can still guide you.

Timelines vary depending on material availability and project complexity. After we confirm selections and complete measurements, we’ll provide a clear schedule for fabrication and installation.

Quartz, granite, and quartzite are popular for busy kitchens. The best choice depends on your cooking habits, maintenance preferences, and the look you want.

Quartz is an engineered surface with a consistent look and low maintenance. Natural stones (such as granite, marble, and quartzite) exhibit unique movement and variation, and some require sealing.

Yes. Dekton® works well for a wide range of outdoor applications, including outdoor kitchens and BBQ areas, fireplace surrounds, feature walls, and other architectural surfaces. It performs well in heat and sun exposure and is low maintenance. Custom applications may also be possible—ask our team what’s best for your project.

Marble is a softer natural stone and can be etched by acidic spills. It’s chosen for its classic beauty, and it’s best for homeowners who are comfortable with natural patina over time.

We offer a wide selection of engineered quartz brands and premium surfaces, including Caesarstone®, Silestone®, HanStone®, and Cambria®. Availability may vary, and we can confirm current options during your showroom visit.

Some natural stones benefit from sealing (granite and quartzite often do; marble can as well). Engineered quartz and many mineral- and sintered-surface materials typically do not require sealing.

We fabricate in-house and install through our professional team. This gives better quality control, consistent artistry, and clear accountability from start to finish.

Yes. We handle custom fabrication, including detailed cutouts, waterfall panels, and more complex projects. We’ll confirm feasibility based on your layout and material choice.

Natural stone varies from slab to slab. Engineered surfaces are more consistent. We encourage you to see your slab in person, so you know what to expect.

In many cases, yes. We can discuss removal and preparation during the estimate process, since it depends on your existing setup.

For most surfaces, mild soap and water are enough. Avoid harsh chemicals and abrasive pads. We’ll provide care guidance based on the material you choose. For engineered surfaces, a gentle non-abrasive cleaner such as Vim® Cream (non-scratch) can work well—always test in a small area first and follow the product label.

Yes. We handle custom fabrication, including detailed cutouts, waterfall panels, and more complex projects. We’ll confirm feasibility based on your layout and material choice.

Yes. We regularly work with interior designers, builders, and contractors, and can support both residential and commercial projects.

We serve the GTA and surrounding areas. If you’re outside the GTA, contact us, and we’ll confirm service options.

Crown Marble showroom is located in the heart of Toronto’s design district. For current hours and booking, use the contact page or the booking link on the website.